Refund Policy

Refund Policy – JustShop

At JustShop, we want you to be happy with your purchase. If you're not fully satisfied, we’re here to help.

1. Refund Eligibility  
You are eligible for a refund if:
- The product is unused and in its original condition  
- It is returned within **7 days** of delivery  
- It is returned in the original packaging  
- A receipt or proof of purchase is provided

2. Refund Process  
Once we receive and inspect your returned item, we will notify you via email or phone.  
If approved, your refund will be processed to your original payment method within **7 working days**.

3. Late or Missing Refunds  
If you haven’t received your refund yet:
- First, check your bank account again  
- Then contact your bank or credit card company (processing may take time)  
- If you’ve done all of this and still haven’t received your refund, contact us at support@justshop.shop

4. Non-Refundable Items  
We do not offer refunds on:
- Used or damaged items (unless defective upon arrival)  
- Perishable goods  
- Personal care items  
- Customized or personalized products  
- Gift cards

5. Return Shipping  
Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.

6. Contact Us  
If you have any questions about refunds, contact us:

Customer Care: 9130338923  
Email: support@justshop.shop  
Address: PMGP Colony, Poonam Nagar, Andheri East, Mumbai – 400093